Do You Know Your Health Care Rights and Responsibilities?
Access
Respect
Safety
Comment
Privacy
Participation
Communication


Do You Know Your Health Care Rights and Responsibilities?

All clients have rights and responsibilities when accessing DPV Health. Please talk to your health/support worker if you have any questions about your rights and responsibilities.

 


Access

You have a right to:

  • Health care

You have a responsibility to:

  • Be on time for appointments (We may not be able to see you if you are late)
  • Let us know if you need to cancel your appointment

 


Respect

You have a right to:

  • Be listened to
  • Be treated with respect and without discrimination

You have a responsibility to:

  • Treat other clients and staff with respect and without discrimination (Action may be taken against non-respectful behaviour)

 


Safety

You have a right to:

  • Good and safe care

You have a responsibility to:

  • Follow the advice given
  • Or feel free to let the staff know if you can’t follow the advice

 


Comment

You have a right to:

  • Tell staff what you do and don’t like about our services. We will look into this fairly.

If you are still not happy you can contact Dr Neil Cowen, CEO on 8301 6725 or GPO Box 197, Glenroy 3046 Victoria  or e-mail Neil.Cowen@dpvhealth.org.au . You can also contact the Health Complaints Commissioner on 1300 582 113 Level 26 570 Bourke St Melbourne 3000 E-mail: mailto:Neil.Cowen@dpvhealth.org.auhcc@hcc.vic.gov.au

You have a responsibility to:

  • Tell us if you have any concerns so that we can work through them with you

 


Privacy

You have a right to:

  • Privacy and confidentiality of your personal information
  • Ask to be given a copy of your health record at any time

You have a responsibility to:

  • Respect the privacy of other clients

 


Participation

You have a right to:

  • Make decisions about your healthcare plan
  • Involve your family/carer in your healthcare plan

You have a responsibility to:

  • Look after your health as much as possible.
  • Be involved in decisions about your care
  • Choose to involve others in decisions about care

 


Communication

You have a right to:

  • Know about services, care options and fees in a clear and open way

You have a responsibility to:

  • Give us accurate information and let us know if there are changes to your health or lifestyle

 

Everyone has a right to an accredited Interpreter.

This information can be found across our centres in English, Persian, Arabic, Turkish, Macedonian, Italian and Greek. This is Consumer Representative reviewed information.